AlphaSalary is committed to providing a fair, transparent, and efficient grievance redressal mechanism for all borrowers and users of our platform. We take every complaint seriously and ensure that all grievances are addressed promptly and impartially. This page outlines how you can file a grievance, the resolution timeline, and the escalation process.
Grievance Redressal Officer
AlphaSalary has appointed a dedicated Grievance Redressal Officer (GRO) responsible for receiving, acknowledging, investigating, and resolving all complaints and grievances raised by borrowers and users. The GRO operates independently of the business team to ensure impartial resolution.
- Name: Mr. Akshay
- Designation: Grievance Redressal Officer
- Email: grievance@alphasalary.com
- Phone: +91-9319066300
- Address: AlphaSalary, South Delhi – 110019, India
- Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
How to File a Grievance
You can file a grievance or complaint through any of the following channels. Please ensure you include your registered mobile number and loan application reference number (if applicable) for faster resolution:
- Email: Send a detailed email describing your grievance to grievance@alphasalary.com with the subject line "Grievance – [Your Name] – [Registered Mobile Number]".
- Phone: Call our Grievance Redressal Officer at +91-9319066300 during working hours. Your call will be logged and a unique grievance reference number will be provided.
- Postal Mail: Send a written complaint by registered post to the Grievance Redressal Officer at the address mentioned above.
- Contact Form: Use the contact form on our Contact Us page and select "Grievance" as the subject.
When filing your grievance, please include the following details for swift processing:
- Your full name and registered mobile number
- Loan application reference number or loan account number (if available)
- A clear and detailed description of your complaint or concern
- Supporting documents, if any (screenshots, emails, payment receipts)
- Your preferred mode of communication for the resolution response
Resolution Timeline
AlphaSalary is committed to resolving all grievances within the following timelines:
- Acknowledgement: Within 3 working days from the date of receipt of your grievance. You will receive a unique grievance reference number via email or SMS.
- Resolution: Within 5 working days from the date of receipt of your grievance. A detailed response with the resolution or action taken will be communicated to you.
- Extended Cases: For complex grievances requiring investigation with third parties (such as Lending Partners or payment gateways), the resolution may take up to 10 working days. You will be informed of the extension and the reason for the delay.
Escalation
If you are not satisfied with the resolution provided by our Grievance Redressal Officer, you may escalate your complaint through the following channels:
- Level 1 – Internal Escalation: Write to our senior management at info@alphasalary.com with the subject line "Escalation – Grievance Reference [Your Reference Number]". The escalation will be reviewed within 3 working days.
- Level 2 – Lending Partner NBFC: If your grievance pertains to loan terms, interest charges, or recovery practices by the Lending Partner, you may directly contact the Grievance Redressal Officer of the concerned NBFC. The contact details will be provided in your loan agreement and Key Fact Statement.
- Level 3 – RBI Integrated Ombudsman Scheme: If your complaint remains unresolved after exhausting all internal escalation channels, you may file a complaint under the RBI Integrated Ombudsman Scheme through the RBI Ombudsman portal at https://cms.rbi.org.in.
Contact
For any queries related to the grievance redressal process, you may reach us at:
We value your feedback and are committed to continuously improving our services based on your inputs.
Last Updated: 09 September 2026