Terms & Conditions

1. Introduction

Welcome to AlphaSalary. These Terms and Conditions ("Terms") govern your use of the website www.alphasalary.com ("Website") and the short-term lending facilitation services ("Services") provided by AlphaSalary ("Company", "we", "us", or "our"). By accessing this Website or applying for a loan through our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

AlphaSalary operates as a lending facilitator and intermediates between borrowers and RBI-registered Non-Banking Financial Companies ("NBFCs" or "Lending Partners"). We do not directly lend money. All loan products listed on this Website are originated, sanctioned, and disbursed by our Lending Partners in compliance with the Reserve Bank of India (RBI) guidelines and applicable laws.

2. Definitions

2.1 "Borrower" or "You"

Means any individual who accesses the Website, submits a loan application, or enters into a loan agreement through the Services provided by AlphaSalary or its Lending Partners.

2.2 "Lending Partner" or "NBFC"

Means the RBI-registered Non-Banking Financial Company that originates, underwrites, sanctions, and disburses the loan to the Borrower. AlphaSalary acts as a facilitator between the Borrower and the Lending Partner.

2.3 "Loan"

Means the short-term credit facility extended to the Borrower by the Lending Partner through the AlphaSalary platform, subject to the terms of the loan agreement executed between the Borrower and the Lending Partner.

2.4 "Key Fact Statement" or "KFS"

Means the standardized disclosure document provided to the Borrower as per RBI regulations, detailing all material terms of the loan including interest rate, processing fees, repayment schedule, and total cost of credit.

2.5 "Services"

Means the online platform and facilitation services provided by AlphaSalary, including but not limited to loan application processing, document verification, e-KYC authentication, and loan tracking.

3. Eligibility

To apply for a loan through AlphaSalary, you must meet the following eligibility criteria:

• You must be a citizen of India and at least 21 years of age and not exceeding 58 years of age at the time of application.
• You must be a salaried employee individual with a verifiable and regular source of income.
• Your minimum monthly income must be at least ₹45,000 (Forty-Five thousand Indian Rupees).
• You must hold a valid PAN (Permanent Account Number) card issued by the Income Tax Department of India.
• You must possess a valid Aadhaar card or any other government-accepted identity and address proof.
• You must have an active bank account in your name with a scheduled commercial bank in India.
• You must not have been declared bankrupt, insolvant, or have any active default or write-off on your credit history.

Meeting the eligibility criteria does not guarantee loan approval. The final decision to sanction the loan rests solely with the Lending Partner based on their credit assessment policies, internal risk criteria, and applicable regulations.

4. Loan Application Process

The loan application process through AlphaSalary involves the following steps:

• Online Application: You must complete the online loan application form available on the Website with accurate and complete personal, employment, and financial details. Any false or misleading information may result in rejection of your application and potential blacklisting.
• Document Submission: You are required to submit digital copies of your PAN card, Aadhaar card, bank statements (last 3 months), and salary slip or income proof as applicable. All documents must be legible, valid, and authentic.
• e-KYC Verification: Your identity will be verified electronically through the e-KYC process using Aadhaar-based authentication or other RBI-approved methods.
• Credit Assessment: The Lending Partner will assess your creditworthiness based on the information and documents provided, along with data from credit bureaus and other sources.
• Loan Offer: If approved, you will receive a loan offer detailing the sanctioned amount, interest rate, tenure, processing fees, and total repayment amount. This offer is valid for the period specified therein.
• E-Signature: To accept the loan offer, you must electronically sign the loan agreement and Key Fact Statement (KFS) using the Aadhaar-based e-Sign facility or any other legally valid electronic signature method.
• Disbursement: Upon successful e-signature, the loan amount will be disbursed to your registered bank account, typically within 2 to 4 working hours, subject to bank processing times.

5. Interest & Fees

5.1 Interest Rate

The interest rate on the loan shall not exceed 36% per annum on a reducing balance basis, in compliance with RBI guidelines. The applicable interest rate for your loan will be specified in the loan agreement and the Key Fact Statement provided to you before disbursement. The interest rate may vary based on your credit profile, loan amount, tenure, and the Lending Partner's policies.

5.2 Processing Fee

A one-time processing fee may be charged by the Lending Partner for processing your loan application. The processing fee, if applicable, will be clearly disclosed in the Key Fact Statement and will be deducted from the disbursed loan amount or charged separately as specified in the loan agreement.

5.3 Other Charges

The following charges may apply as specified in the loan agreement:

• Bounce Charge: ₹500 per instance for failed payment transactions due to insufficient funds or other reasons.
• Overdue Interest: 2% per month on the overdue outstanding amount, over and above the regular interest rate, from the due date until the date of actual payment.
• Foreclosure/Preclosure: No prepayment penalty is charged. You may foreclose your loan at any time during the tenure by paying the outstanding principal and accrued interest up to the date of foreclosure.

All fees and charges are subject to change as per the Lending Partner's policies and applicable regulations. Any changes will be communicated to you in advance.

6. Repayment Terms

6.1 Repayment Schedule

The repayment schedule, including the due date, total amount payable, and the breakup of principal and interest, will be clearly specified in the loan agreement and the Key Fact Statement. The repayment is typically aligned with your salary cycle and falls due on a date agreed upon at the time of loan disbursement.

6.2 Repayment Methods

You may repay the loan through any of the following methods:

• UPI (Unified Payments Interface) transfer to the designated bank account.
• Net banking transfer from your registered bank account.
• Debit card payment through the AlphaSalary platform.
• Auto-debit (NACH/ECS) mandate set up at the time of loan disbursement.

6.3 Prepayment

You may prepay the outstanding loan amount in full or in part at any time without any prepayment penalty. Prepayment will result in interest being charged only up to the date of prepayment, helping you reduce your total cost of borrowing.

7. Default & Late Payment

7.1 Definition of Default

A default occurs when you fail to pay the total outstanding amount (principal, interest, and any applicable charges) on or before the due date specified in the loan agreement. A payment is considered completed only when the full due amount is successfully credited to the Lending Partner's designated account.

7.2 Consequences of Default

In the event of default, the following actions may be taken:

• Applicable bounce charges and overdue interest will be levied as specified in Section 5.3.
• Reminders will be sent via SMS, email, and phone calls at reasonable intervals.
• Your default may be reported to credit bureaus (CIBIL, Equifax, Experian, CRIF High Mark), which may adversely affect your credit score and future borrowing capacity.
• The Lending Partner may engage authorized recovery agents to facilitate collection of the overdue amount. All recovery efforts will be conducted in compliance with RBI's Fair Practices Code and applicable laws.
• In cases of persistent default, the Lending Partner reserves the right to initiate legal proceedings to recover the outstanding amount along with all applicable charges, costs, and legal expenses.

7.3 Hardship Assistance

If you anticipate difficulty in making a repayment, you are encouraged to contact our customer support team at info@alphasalary.com or call us at +91-9319020901 before the due date. We will attempt to work with you and the Lending Partner to explore possible solutions, subject to the Lending Partner's policies and discretion.

8. Data Privacy

AlphaSalary is committed to protecting your personal and financial information. Our data privacy practices are governed by our Privacy Policy, which forms an integral part of these Terms. By using our Services, you consent to the collection, processing, storage, and sharing of your data as described in the Privacy Policy and as required to facilitate the lending process.

Key points regarding data privacy include:

• We collect personal, financial, and employment information that you provide during the loan application process.
• Your information is shared with our Lending Partners and authorized third-party service providers (credit bureaus, e-KYC providers, payment processors) solely for the purpose of facilitating your loan application and disbursement.
• We use bank-grade encryption (256-bit SSL/TLS) to protect data transmission and follow industry-standard security practices to safeguard your information.
• We comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
• We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

9. Grievance Redressal

AlphaSalary has a dedicated Grievance Redressal mechanism to address any complaints, concerns, or disputes you may have regarding our Services or the loan facilitated through our platform. For detailed information on how to file a grievance and the resolution process, please visit our Grievance Redressal page.

You may contact our Grievance Redressal Officer at grievance@alphasalary.com or call us at +91-9319020901. All grievances will be acknowledged within 3 working days and resolved within 5 working days from the date of receipt.

10. Governing Law

These Terms and the loan agreement executed between you and the Lending Partner shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or the loan agreement shall be subject to the exclusive jurisdiction of the courts in New Delhi, India, without regard to principles of conflict of laws.

All loan products facilitated through AlphaSalary comply with the guidelines issued by the Reserve Bank of India, the RBI Master Direction — Non-Banking Financial Company — Scale Based Regulation, and all other applicable laws, rules, and regulations of India.

11. Amendments

AlphaSalary reserves the right to amend, modify, or update these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting the revised version on the Website. Your continued use of the Website or Services after such changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree with any modification to these Terms, you should discontinue using the Website and our Services immediately. In case of any material changes that may affect your existing loan, the Lending Partner will notify you separately as required by applicable regulations.

Last Updated: 09 September 2026